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Frequently Asked Question

 

Q : How to buy from equipzone.com?

A : Sign in and become our member and you can start to choose and add in the cart.

 

Q: How to make payment ?  *Refer below on How to Purchase for more details 

A : Payment can be make by using at selected bank transfer  or using MOLPAY

     Selected bank transfer which are :

  •       Maybank
  •       Public Bank

      

Q : Does this website can be trusted ?

A : YES.  We are registered under SSM which can be tracked.

 

Q : What is the quality of the products ?

A : Quality of the products always being QC by our team before delivery is being process. Please call if not sure of the products. We will happily assist you.

 

Q : What should i do if i had made my payment and my order still not arrive ?

A : Please call us at this number 0166365757 ( Jack ) . We will happily assist you.

 

Q : What is the processing of payment and delivery system ?

A : For bank transfer please sms us to this number 0166365757 after you transfer  and delivery will be make in 2-3 days working days.

 

Q : What courier you will be using ?

A : We will be using PosLaju as our main courier . Other courier also can be use if buyer request. Additonal charges may be apply for other courier.

 

Q : What if the items i order defect ?

A : Please email or call us 

     Email :technical@equipzone.com

     Call : 016-6365757

 

How to Purchase

If you are first time purchaser, you are requested to CREATE / REGISTER an account at EQUIPZONE.COM during the checkout.

If you are existing purchaser, just click SIGN IN  at the TOP of the webpage and go to the RETURNING CUSTOMER SECTION.

 

Step 1   • Search the product and click add to cart 

Step 2   • Then click SHOPPING CART  and a shopping list will prompt out.

Step 3   • You can modify the product quantity, delete the unwanted products and check the total amount

                 before you checkout.

Step 4   • To confirm your billing address

Step 5   • To confirm your shipping address

Step 6   • Summary

Step 7   • Proceed payment with one of these method

                    ►   Cash Deposit / Bank Transfer

                    (FOR CASH DEPOSIT OR BANK TRANSFERS CUSTOMERS, IF THERE IS ANY EXTRA

                     PAYMENT, WE WILL REFUND INTO YOUR PARCEL)

                    ►   MOLPAY Payment Gateway (online transfer)

                           MOLPAY will guide you to the rest of the payment                                                        

                    ►   MOLPAY Payment Gateway ( credit card )[STILL UNDER PROGESS IN APPROVAL

                            FROM MOLPAY]

Step 8   • Congratulation ! Your order already submitted.

 

* For cheque payment, we will need you to send us the payment details. ( Goods will be deliver once the cheque payment is cleared)

** Processing of Parcel of Goods will be on SAME DAY once order / payment is confirmed.

***Any delay of the shipment or unavailability of purchased items will be notified by sms / email.

 

 

PAYMENT METHOD :

 

CASH DEPOSIT / BANK TRANSFER


Name : EQUIPZONE TRADING

ACCOUNT : 512231357145

** For those who using ONLINE BANKING TRANSFER, please state down your order numbers and transaction details for more effeciency fast processing.

Once payment is made, please upload the scanned bank-in slip by sms or whatapps to this number 

016-6365757 ( Jack, Sales Representative )

 

OR you can email the transaction to jack@equipzone.com

 

  1. ORDER ID :
  2. Payment Method :
  3. Bank Name :
  4. Bank-In Date :
  5. Bank-In Amount :
  6. Contact Name :
  7. Contact Phone :

 

 

MOLPay by credit card or online transactions


Is a secure and fast transactions which protects buyer from fraud.

By using MOLPay, we accept:


 

Cheque Payment

We will need you to send us the payment details. ( Goods will be deliver once the payment is cleared )

 

 

PAYMENT POLICY

All services that being metioned above must be made in full payment via bank transfer before postage or delivery.

Cash on delivery is not accepted.

In order to make all the postage more efficient, please send email to:

EMAIL : jack@equipzone.com

 

  1. ORDER ID :
  2. Payment Method :
  3. Bank Name :
  4. Bank-In Date :
  5. Bank-In Amount :
  6. Contact Name :
  7. Contact Phone :

 

Please note that intra bank transfers are instant while inter bank transfers  will take 2 additional days. We cannot release goods unless we are able to confirm the funds have reached our bank accounts. Once good sold are not-refundable.